Rancang momen pelanggan merasakan kualitas—unboxing, first use, onboarding layanan—agar pengalaman jadi moat Anda.
Deliverables
- Experience journey map
- Spesifikasi kemasan/onboarding
- Checkpoint QA
Hasil Utama
- •Kepuasan & referral naik
- •Komplain/retur turun
- •Momen brand memorable